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Where Here To Answer All Your Questions about Hanging Chairs & Installation

We’re here to help!

We have some of our most common questions answered here, but if you wish to contact us directly, please do so. 

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Does it come with the rope and hardware?

Yes. All our hanging chairs and daybeds come with marine grade rope and galvanised hardware for durability and strength for our outdoor environment. Rope allowance is for a 3 metre ceiling.

We can supply more rope for an additional charge. Please email us your metre requirements. 

Is the Timber and products used suitable for outdoors?

Yes. All our products, including the bench seat cushions are designed for use in the outdoors.

How do I know if my roof is strong enough to hold the swing?

You are best to consult with a licensed builder. They will be able to easily tell you what you would require, if anything, to make sure the roof is strong enough.

If your roof is not suitable to hold the weight of the swing you may be able to add another beam or timber support in the roof and hang the swing from that. Again, your builder will give you the best guidance.

You can also email us directly hello@cartiacollective.com for more information on your particular situation. 

How heavy is the swing?

The standard measurement hanging swing size (1500*500*500) weights 22kg.

The day bed (1800*650*500) is 28kg.

What is the snapping weight of the rope?

The snapping weight of the rope is 900Kgs.

Do you deliver Australia wide?

Yes. We deliver Australia Wide. We do not deliver internationally. 

Please email us

hello@cartiacollective.com 

and we will quote you freight. Freight costs are based on weight and distance and are calculated on an individual basis. 

Free Pick up is also available from Brookvale, NSW, 2100.

Do you do installation as well?

We can arrange to do installation for a fee. This will be only after a discussion about the project which will include images of your roof space. This will also only be available for Sydney and surrounds customers only at present.

Please contact us directly if you require installation, hello@cartiacollective.com.

Do you do refunds?

Yes. We offer our Happiness Guarantee. So if you are not happy with your product within 14 days of receiving your swing, we will refund 100% your money. You will however, be expected to ship the item back to us at your cost. Please email us to discuss arrangements prior to posting. Thanks

How long is the build time?

Some furniture we have in stock, but in general, we have a 4 week build time on most of our pieces. 

Are your swings Aussie made?

Yes! 100% we manufacture all our swings and cushions in Australia. 

We have a small factory and team in Brookvale, NSW where we build all our swings. 

Still Need Help?

Please get in contact with us, we are here to help!

Share with us your queries and let us help your project come to life

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